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Accepted Payment
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Our ServicesTerms and Conditions
Online Shopping with 'Write at Home'
TERMS AND CONDITIONS
Dispatch and delivery times
Once
an order is placed online, it will be prepared and dispatched within 7
working days if all items are in stock. If any items are out of stock,
you will be notified by email. You may be offered a substitute item
of equal or greater value or your order will be dispatched as soon as
the out of stock item becomes available. If it will take some time, the
out of stock item will be sent in a second delivery at no extra cost to
you. Please allow up to 10 working days to receive your order before
making any enquiries about your order.
Orders are sent via Royal Mail, or other courier for larger items.
Postage fees
At present, a flat rate of
£2.95 is charged on all orders.
FREE DELIVERY on orders over £50.00
Packaging
All
your purchased items will be carefully packaged, and to avoid
unecessary waste, re-useable, recycled or recyclable materials are
used. Some packaging may have the name of a different company or
product so please check your parcel in case you might refuse a delivery.
Returns and Refunds
You may return any
items within 30 days of receipt, for a full refund or exchange. Please
return in unused condition, and with the original packaging. Please
contact returns@twriteathome.co.uk within one week of receiving your item if faulty.
You will need to pay for the cost of the return postage unless the items are damaged or faulty.
I want
you to be completely happy with your shopping experience, so please
don't hesitate to contact me and I will do all I can to help you.
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